Challenge
This global pharmaceutical company needed to approach IT as a strategic enabler of its corporate objectives.

Solution
Developed formal systems to measure and manage customer satisfaction, aligned IT initiatives with business objectives and gauged the effort expended on IT initiatives. Created a Program Management Office (PMO) to measure performance and drive business value out of all IT projects.

Benefits
By aligning IT with its corporate objectives, the company is now able to:

		Measure the performance and efforts of more than 225 full-time employees
		Distinctly quantify the business value of each IT project
		Strictly adhere to quality standards set forth in its enterprise-wide methodology, including FDA regulations for computer systems validation

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