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Case Studies
Pharmaceutical Company
Establishing a World-Class Shared Services Organization

Challenge
As part of a corporate initiative, this pharmaceutical company needed to restructure five previously autonomous organizations into a single business unit with five divisions.

Solution
Partnered with separate shared services legal entities to create and implement global best practices. Developed innovative point-benchmarks that could be applied to all departments, and established a performance methodology to measure the costs of a shared services structure.

Benefits
Gained a better understanding of and developed best practices for utilizing the shared services group based on the point-benchmarks of top performers within and outside of their industry, resulting in:

Reduced costs through shared services
Increased visibility throughout the organization’s business units

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